ALG Vacations (ALGV), part of the Hyatt family, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America’s only vertically integrated travel, hospitality, and leisure management group, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.
Grow your career as an Electronic Distribution Specialist with ALG Vacations. In this role, you will be responsible for supporting the rapid growth of direct connect remote source hotel, car, and air product through effective implementation project management, system configuration, and usability testing.
A successful Electronic Distribution Specialist will:
- Manage process to successfully implement electronic links to hotel, car, and air product utilizing available remote interface technologies supported by ALG and Trisept Solutions
- Effectively communicate and facilitate meetings with suppliers, internal ALG departments and Trisept Solutions as necessary to support remote source initiatives
- Perform analysis of remote source product as needed
- Work with all ALG business units to support distribution of product through remote source interface links
- Monitor daily and effectively respond to Electronic Distribution Team mailbox emails
- Investigate and resolve remote source issues reported from both internal departments and external partners
- Elevate system issues through Trisept Solutions and third parties such as HBSi, Dhisco, Derbysoft and EPS
- Perform required testing/test scenarios for each implementation project to ensure accuracy and quality standards with the dynamic connection
- Provide meaningful feedback and insight on Trisept projects involving remote source functionality and/or usability
- Other duties as assigned
Requirements:
- Bachelor's degree (BA) from four-year college or university; or two or more years related experience and/or training; or equivalent combination of education and experience
- Travel industry knowledge or experience
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique and coordination of people and resources
- Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
- Knowledge of the design of computer systems, networks, communication and software
- Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions
- Ability to select and use training/instructional methods and teach others how to do something
- Ability to bring others together and trying to reconcile differences
- Ability to persuade others to change their minds or behavior
- Ability to consider the relative costs and benefits of potential actions to choose the most appropriate one
About ALG Vacations:
It all begins when our client’s book with ALG Vacations. We keep our standards as high as our passion for travel, working together with our agents to ensure every client’s vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.
ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:
- Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
- Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
- Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
- Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.
Since 2021, ALG Vacations has been part of the Hyatt family. At Hyatt, we believe in the power of belonging and creating a culture of care where our colleague’s become family. Our colleagues and our guests have been at the heart of our business since 1957 and helped Hyatt become one of the best and fastest-growing hospitality brands in the world.
As we continue to grow our business together, we never lose sight of what’s most important: Our People. We turn trips into journeys, encounters into experiences and jobs into careers.
To learn more about ALG Vacations: https://alg.www.vaxvacationaccess.com/about-us/
Our Values
At ALG Vacations, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:
Empathy • Well Being • Inclusion • Integrity • Respect • Experimentation
Our Commitment to Diversity & Inclusion
Being part of ALG Vacations and the Hyatt family means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.
We’re proud to offer exceptional corporate benefits which include:
- Travel Perks and Benefits for both ALG Vacations and Hyatt
- Medical, Dental and Vision Insurance
- Basic Life Insurance
- Short- & Long-Term Disability
- Paid Parental Leave
- Corporate Wellness Program
- Travel Discounts & Deals
- Paid Time Off & Holidays
- 401(k) Plan with Company Match
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.
