Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
The EDI Helpdesk position - Healthcare - Remote US position serves as part of the Electronic Data Interchange (EDI) team in the Gainwell Technologies Kansas XIX systems organization. Primary duties include testing, monitoring, and troubleshooting interfaces with external entities and the Kansas Modular Medicaid System (KMMS) that Gainwell Technologies supports for the State of Kansas. Position includes troubleshooting Kansas physician and hospital electronic claims submission and other interface questions and issues. The Gainwell Technologies solution is made up of a core KMMS application that interfaces with over a thousand physicians, hospitals, dentists, and other groups that send and receive data to/from the Gainwell Technologies system. These interfaces are via web functionality that Gainwell Technologies supports, proprietary software Gainwell Technologies distributes and maintains, and a dial-up bulletin board solution. Duties also include monitoring and troubleshooting problems with file transfers between Gainwell Technologies and the state client and other companies as well as.
Your role in our mission - Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Proactively assist customers to avoid or reduce problem occurrence.
- Participates in projects for process or quality improvements.
- Ability to read, understand, and interpret complex regulatory and procedural documents.
What we're looking for - Knowledge in electronic claims processing
- Knowledge of HIPAA transactions
- Prior Help Desk experience a plus
- Call center experience a plus
- Ability to de-escalate callers needed
What you should expect in this role - Full time 40 hours a week
- Hours of operation are 8am to 5pm
- Position is currently Remote (work from home). Should client requirement change, the candidate would be expected to work on site as needed for contract. To effectively work as an EDI Specialist with Gainwell, employees Broadband Internet connections should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
- Knowledge in electronic claims processing
- Knowledge of HIPAA transactions
- Prior Help Desk experience a plus
- Call center experience a plus
- Ability to de-escalate callers needed
What you should expect in this role - Full time 40 hours a week
- Hours of operation are 8am to 5pm
- Position is currently Remote (work from home). Should client requirement change, the candidate would be expected to work on site as needed for contract. To effectively work as an EDI Specialist with Gainwell, employees Broadband Internet connections should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
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The pay range for this position is $41,900.00 - $59,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
