Our team at Aquent is working with a world-renowned tech client to find a DJ Mix Liaison for their music streaming platform. We are looking for candidates to provide day-to-day onboarding support to DJs and Mix Suppliers. Support will be provided through an email alias and a ticketing system using Zendesk. The candidate will escalate inquiries to the relevant specialist if needed. They will be responsible for initiating and managing invitations to participate in a DJ Mix program via proprietary software. The candidate will be required to prioritize, track, and troubleshoot issues across multiple platforms, including Zendesk and proprietary systems. The candidate will work toward closing a backlog of incomplete sign-ups by conducting outreach through the support email alias on a weekly basis. They will add new mixes to the DJ Mix schedule, communicate mix issues through support tickets, and provide mix maintenance support to the DJ Mix team.

Responsibilities:

• Send system-generated invitations to DJs and Mix Suppliers daily.

• Respond to support cases within 24 hours.

• Follow up on invitations after two business days.

• Work toward closing the backlog of incomplete sign-ups. Reach out to at least 40 Mix Suppliers and/or DJs a week.

• Add 100% of new DJ Mixes to the schedule within 24 hours.

• Communicate content takedowns and assist in resolving issues preventing a mix from going live daily.

• Perform daily mix maintenance.

Qualifications:

• Must be a fluent English speaker.

• Experience providing support in a help desk environment.

• Music operations experience with labels or DSPs.

• Proficient with Excel, Zendesk, and/or Airtable (a plus).

• Excellent, clear, and concise written and verbal communication skills.

• Must have a demonstrable passion for dance and electronic music (DJ and dance music production skills are strongly preferred).  

• Knowledge of digital music metadata and identifiers is a strong plus.

• Knowledge of digital music delivery processes is a strong plus.
     

The target hiring compensation range for this role is $35 to $45 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. 

Our talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Our client, a leader in consumer electronics, is one of the greatest, most innovative, world-changing companies ever created! More like a cluster of start-ups versus a large company, they are single-handedly credited with creating some of the most impactful products of this generation.

Working alongside some of the brightest and most talented people, the work you do here will add up to something big that could not be done anywhere else.  There is no doubt that your best work will be brought out achieving some hefty goals at a heroic pace.

One thing we know is that you WILL NOT ever be bored.

WORKING WITH AQUENT: long-term assignments with Aquent gets you access to some pretty cool things:
– You’re paid weekly
– Subsidized health (including term life and LTD) and dental benefits after your first four weeks of work (averaging at least 20 hrs/wk)
– Access to Fidelity 401(k)
– Access to FSA Program
– Direct deposit for your pay check
– Access to our Talent Rewards Program (we reward for referrals!)
– Access to free online courses via Aquent’s Gymnasium, to help you develop your skills: http://gymnasium.aquent.com/
– Access to free online courses via Lynda.com
– Aquent support: your Aquent Resource Manager checks in with you during the course of your contract to make sure you’re happy and progressing according to your expectations (we’re also there to be looking for new opportunities for you when you’re close to wrapping up)