JOB SUMMARY

The Business Analyst will be a critical member of the product team, responsible for overseeing its development and implementation. They will track key metrics and OKRs and troubleshoot any issues that may arise during the creation and commercialization process, and will be responsible for day-to-day product operations post-launch. This role requires a customer-focused, strategic, and tech-savvy communicator who strives to improve the healthcare experience for customers. The Business Analyst will report to the Product Manager and will have a high visibility to the Customer Solutions leadership team.

This is an exciting opportunity to be part of an innovative team that is changing the status quo in how a healthcare provider goes to market and provides an environment that stimulates professional growth. The products and services built by the Customer Solutions business will have a direct impact on solving the healthcare complexities and easing hardships endured by customers.

ESSENTIAL FUNCTIONS OF THE ROLE

1. Monitor and analyze performance to continually improve products

* Actively identify and resolve issues and risks, communicating impact and recommended resolutions to leadership

* Troubleshoot and resolve issues associated with technology, application, or product feature that impacts customer experience, by coordinating with the digital and in-person teams

* Monitor and analyze product performance and competitive environment

* Measure OKRs

2. Execute the product roadmap to deliver solutions that are aligned with product strategy and organizational objectives

* Participate in agile team to develop features and user stories, determine downstream operational and technical impacts as well as advocate for product needs

* Responsible for scripting, data pulling and compiling, and executing the data workflows

* Set and execute sprint goals and communicate with leadership to ensure prioritization aligns with business objectives

* Support project management processes including stakeholder training and communication, risk management, status updates and project plans

3. Support the team in efficient product development

* Collaborate with Product Manager to understand and support the development of the product vision, strategic product direction, and product roadmap

* Build detailed workflows based on the product roadmap

* Support the Product Manager to work with internal stakeholders (e.g. digital, operations, finance) to understand use cases, assess costs and feasibility

* Engage subject matter experts on the agile team to scope and define technical work to support the product roadmap and operational processes

* Maintain a deep understanding of the problem space, competitors, and industry

* Develop communications and materials to represent the product to stakeholders

KEY SUCCESS FACTORS

• 1. Successful product releases which address a customer problem with a positive customer experience

  2. Structured approach to troubleshooting and escalating problems as they arise

  3. Proper governance of the product development

  4. Strong written and verbal communication skills, including developing presentations

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

• EDUCATION - Bachelor's
• EXPERIENCE - 1 Year of Experience

Hybrid expectation: ability to travel to Dallas for 1 week a month