Full Job Description
Position Details:
Client: Fortune 500 (Banking / Financial Giant)
Job Title: Customer Service Associate
Duration: 06 months
Location: San Antonio, TX 78251(Onsite)
Shift: Mon-Fri (07:00 AM to 05:00 PM Flexible)
Pay range: $20-21/Hr.
Job Responsibilities:
- Provide support to internal and external customers in account management, operations, documentation, and technical support.
- Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with narrower impact.
- Receive direction from managers and exercise judgment within defined parameters while developing understanding of the related policies, procedures, or compliance requirements.
- Act as a primary support person for the customer and internal partners supporting customer services. Provide information to managers as well as internal and external customers to resolve customer issues.
Required Qualifications:
- 3-5 years of experience preferred ; 2 years minimum
- Aid in Remediation Process: comfortable supporting claims, interacting with research group. Good critical thinking skills and ability to work on tasks that are time sensitive. Experience working on production pipeline.
- Aid in Payment Processing: backend of claims, detail oriented with research and data knowledge. Experience working with various tax documents (W9, Bankruptcy, 1099)
- Looking for two of these candidates to be Bilingual (Spanish) Preferred
Job Information
Job Category:
Other
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