Job Summary
Responsible for coordinating business class advanced voice, ethernet, and/or all associated small to medium business product offers from order submission through installation. Provides proactive and consistent verbal and written customer communication regarding current order status and next steps to ensure customers are always offered updates. Works with moderate guidance in own area of knowledge.Job Description
Core Responsibilities
- Establishes dates required for on time completion of network activations and evaluates impact of change to the overall installation timeline.
- Identifies risks, issues, and gaps that could impact timelines, goals, and installation of services.
- Facilitates required meetings; prioritizes cross-functional activities as related to the installations being managed, and develops communications, summary reports, and status for various audiences; provides accurate installation status information in the form of formal briefings, program/project coordination meetings, and written/graphical reports.
- Coordinates with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately.
- Reviews contracts and validates services with customers to ensure accuracy.
- Meets organizational scorecard, productivity and quality metrics.
- Serves as primary contact with customer and IT/technical personnel/vendor/reseller. Provides proactive and consistent customer communication regarding current order status and next steps to keep customer well informed of order progression. Ability to handle escalations across multiple levels internally and within the customer's organization.
- Supports multiple products within advanced voice and ethernet, including associated small to medium business products during installation of services.
- Supports multi-location customers with multiple services at each location by managing the installation of the customer's services.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
0-2 Years
