Put your passion to work and grow your career by learning from healthcare innovators and mentors. By joining our team, you'll work with industry pioneers who do incredible things to move healthcare forward. From day one, you'll work on exciting projects that make a meaningful impact on people's lives. You'll also have incredible opportunities to learn and develop your skills by joining a collaborative team that celebrates and embraces our differences. We have comprehensive leadership and technical development academies to help build your skills and fulfill your career aspirations.
Summary
Gainwell is a leading provider of innovative technologies and solutions, empowering our customers to deliver better health and human services outcomes. We are dedicated to driving positive change through technology-driven solutions that enhance efficiency, improve outcomes, and transform the delivery of healthcare and human services.
Your role in our mission
As a Customer Experience and Documentation Intern at Gainwell, you will gain hands-on experience supporting our commitment to delivering better health and human services outcomes through innovative solutions. You will work within our dynamic Customer Experience (CX) team and contribute to our projects by optimizing processes, enhancing efficiency, and ensuring high-quality standards.
Key Responsibilities:
1. Documentation:
a. Create, update, and maintain comprehensive documentation for processes, including standard operating procedures (SOPs), workflows, and guidelines.
b. Ensure documentation is clear, accurate, and aligned with organizational standards and best practices.
c. Review and revise existing documentation to reflect changes in processes and ensure consistency.
2. Training & Support:
a. Assist in developing training materials based on updated documentation.
b. Support the training of staff on new processes and procedures, ensuring smooth transitions and adoption.
3. Process Analysis & Improvement:
a. Analyze existing processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
b. Collaborate with team members to understand process workflows and gather insights on current challenges.
c. Develop detailed process maps and flowcharts to visualize and communicate process changes.
4. Support Project Teams:
a. Assist project teams in implementing process improvements by providing documentation support and analysis.
b. Participate in project meetings to provide updates on documentation status and process improvement initiatives.
5. Collaboration & Communication:
a. Work closely with stakeholders to gather requirements, address documentation needs, and implement process changes.
b. Communicate effectively with team members and management to ensure alignment on process improvements and documentation updates.
What we're looking for
* Strong analytical and problem-solving skills, with attention to detail with the ability to work collaboratively with cross-functional teams and interact with various levels of staff.
* Strong written and verbal communication skills, with the ability to clearly and concisely document processes.
* Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) and process documentation tools (e.g., Visio, Lucidchart).
* Basic understanding of process mapping, workflow design, and business process management principles.
* Prior experience in technical writing, documentation, or process analysis is a plus. Familiarity with process improvement methodologies (e.g., Lean, Six Sigma) is advantageous but not required.
What you should expect in this role
* Candidate Location: Anchorage, AK or it's vicinity.
* This is a paid internship opportunity.
* This is a hybrid opportunity, requiring travel to the Anchorage office 2-3 days per week, with flexibility to accommodate school schedules.
* Availability to work part-time or full-time during the internship period, with flexibility to accommodate school schedules.
The deadline to submit applications for this posting is 9/23/2024.
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The pay range for this position is $33,000.00 - $41,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
