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Job Summary:

This job responsible for analytical and technical support focused on Retail Operations programs requiring support by Credit Operations. Leads the development of credit related products from start to finish to ensure they meet the business' needs and preferences. Assists in the creation and administration of organization's fraud business strategies. Monitor the effectiveness of credit related business processes and recommends improvement to stakeholders.

Essential Duties/Responsibilities:

Analyze business systems to ensure compliance with established policies and processes.
Participate in complex initiatives and identify opportunity for process improvements within scope of responsibilities.
Perform investigative research, root cause evaluation and consulting regarding credit transactions, policy exceptions and suspicious activity.
In addition to typical day-to-day activity, the position should identify and lead change initiatives, leveraging various mediums and reporting to provide transparency and communicate updates to leadership and key stakeholders, where applicable.
Develop, implement and utilize spreadsheets, graphics and word documents as required for analysis, documentation, reporting and presentations.
Ongoing process and control review for effectiveness, gaps, and ongoing enhancements and updates based on evolving business needs, product offerings, and industry trends.
Evaluate the adequacy and effectiveness of policies, procedures, processes and internal controls.

Present recommendations for resolving more complex situations and exercise independent judgment while developing full knowledge proficiency in the function, policies, procedures and compliance requirements.
Recognizes opportunities for addressing fraud issues, risks and exposures. Works jointly with the training department to educate staff on fraud prevention and awareness.
Responsible for understanding online and call center authentication tools and strategies.
Act as a resource to personnel and other stakeholders for questions regarding work with scope of responsibility.
Maintain an understanding of Credit Policy and specialized Credit Operations programs, and be able to assess impacts to operations processes.
Assist with development of operations processes to support Credit Policy and Operations programs.
Recommend solutions to operational issues associated with both manual and automated Retail Operations programs.
Position may be first line of contact with the 3rd party vendors providing Credit Operations Solutions.
Provide support for special assignments as required.
Other duties as assigned.

Minimum Requirements:

Bachelor's degree in Business or equivalent, from an accredited college or university.
A minimum of 1-2 years' experience required in writing SQL code, querying against Oracle databasesA minimum of 1-2 years' experience required in writing SQL code, querying against Oracle databases

3+ years' relevant credit and collections work experience with as many years working in SAP/CCS.
Knowledge of the utility and/or the deregulated energy or telecommunications industry strongly preferred.
Previous experience in fraud/loss prevention a plus.

Additional Knowledge, Skills and Abilities:

Strong business and analytical skills and problem-solving skills.
Demonstrate strong leadership skills.
Detail oriented and proactive problem solver.
Effective communicator to a wide range of audiences in both written and oral form.
Strong interpersonal skills and ability to lead and to foster collaboration and communication across teams.
Able to complete projects independently with minimal supervision.
Excellent organizational skills with the ability to balance multiple tasks simultaneously.
Ability to build and maintain working relationships with key internal stakeholders.
Strong work ethic and high level of integrity.
Knowledge of SAP and CRM required.
Ability to consistently use initiative and good judgment to complete assigned tasks.
Attention to detail and accuracy are mandatory.
Comfortably handles risk and uncertainty as appropriate for the level of responsibility.
Demonstrated high degree of customer and internal client orientation.
Evident traits of initiative and self-motivation.
Proficiency with Microsoft Office applications, especially PowerPoint, Word, Excel, Access and Visio.

Physical Requirements:

Must be able to sit for extended periods of time, view computer screen, and use mouse and keyboard.

Working Conditions:

Reliable internet required.
Other occasional travel.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.Official description on file with Talent.