The Tiffany Client Experience Concierge will support the top client experience and appointment business at the Landmark as a trusted resource for all domestic and global clients visiting New York City. The Client Experience Concierge will ensure each client receives the Tiffany Touch by providing highly personalized one-to-one client experiences, and ensuring our brand’s heritage, prestige, and traditions are upheld. The Client Experience Curator must be well-connected in hospitality, fine dining, and New York life. 

Provide highest level of client service

• Offers luxury services direct to clients, VIC clients, and EXCO team members by partnering with all functional teams to deliver elevated, bespoke experiences.
• Share appropriate Tiffany and Co. history, product information and servicing offerings
• Provide NYC area information and make special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation, to create a unique and adventure for guests
• Proactively researches the NYC market for new businesses to consider when partnering clients with various touch points
• Build and maintain relationships with top hospitality organizations, hotels, and restaurants in and around New York City to ensure priority access to clients.
• Develop and manage high net worth client experiences while visiting the Landmark
• Manages schedule of multiple private spaces within the Landmark 
• Engages in direct client discovery for each appointment in order to fully customize and personalize all touch points. 
• Engages in different networking activities to ensure the chosen vendors and restaurants are meeting the brand standards

Partner with Functional Landmark teams

• Acts as a liaison between sales managers, client advisors and other departments/stores to fulfill client’s needs
• Partner with Client Experience Manager/Director to set and maintain standards for hosting moments.
• Support Client Experience Department on an as-need basis 
• Lead internal tours of the Landmark when needed
• Support all hospitality and selling events for VIC clientele

Skills and Competencies

• Exceptional Communication skills: verbal and written
• Proven experience networking in and around New York City
• Event and catering management
• Expertise in coordinating car and travel arrangements
• Creation of detailed itineraries
• Ability to create memorable bespoke experiences
• Meticulous attention to detail
• Organizational and time management skills
• Entrepreneurial, flexible and independent
• Possess strong commitment to team environment and collaboration
• Strong sense of urgency

Required Experience

• 10+ years of luxury hospitality experience
• Multi-Lingual profiles preferred
• Strong existing relationships with luxury hotels and restaurants both domestically and globally
• Proven experience working with VIC Clients 
• Demonstrates strong administrative skills. (Proficency in Excel, PowerPoint, Word necessary)

The hiring range for this position ranges from $30.60 - $41.40. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.