Community Service Officer at Metropolitan Airports Commission in Minneapolis, MN

Position Summary

The Community Service Officer (CSO) position is a uniformed, non-sworn employee in the Airport Police Department. Duties include providing traffic direction and enforcement of parking regulations. CSO's provide customer service to the public and must interact professionally and appropriately as a representative of the Airport Police Department.

This a great position for those who are actively working towards becoming a police officer.

This position might also be a good fit if you:

Are interested in working in a unique law enforcement environment;
Are looking for an interesting way to provide great customer service;
Would enjoy working with the traveling public on a daily basis;
Can handle stressful situations;
Like to be physically active at work;
Like to work both independently and as part of a team;
Are willing to use your talents to contribute to the safety and security of this dynamic airport community.

This position is full-time and is eligible for MAC's robust benefit package. MSP Airport is a 24/7 operation, and this position may be scheduled to work evenings, weekends, and holidays. Currently CSO's work 4 days per week with 10-hour shifts. Current shift times are:5:30 am - 3:30 pm3:00 pm - 1:00 am*A night shift may be added in the future if needed and can be staffed adequately.
BACKGROUND CHECK: Candidates may be discontinued from the hiring process if they have one or more of the following in their background:

Criminal convictions
Poor work history
Unsatisfactory motor vehicle driving history
Actions affiliated with bias
Controlled substance abuse
Misrepresentation, falsification or omission of application or background information

To apply: click the "Apply" link located just above the position description, log-in and follow the instructions provided.

Questions regarding this position can be directed to sharessa.cobb@mspmac.org or 651-421-9643. Applications will be accepted until 3:00 PM on 10/18/2024.

MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, nationality, or disability.

This is a safety-sensitive position which will require a pre-employment drug screen.

Position Description

JOB DUTIES

Direct the traffic flow in front of the terminal buildings, concourses, and other areas at MSP Airport
Respond to public requests for service
Identify and report criminal activities
Enforce parking regulations to include issuing Hennepin County Citations when appropriate
Assist in traffic control at accidents and special events
Support the Airport Security Plan as required
Pick up and deliver correspondence for the department including evidence delivery to MN BCA
Assist Police Department staff on a variety of tasks and projects
Perform other duties as assigned that do not require a sworn police officer which may include:

Assist Police Officers in conducting vehicle impounds/inventory searches on related calls for service
Releasing impounded vehicles and secured property to rightful owners
Assist Police Officers on maintaining perimeter security of crime scenes or critical incidents
Assist Police Officers in conducting alcohol and tobacco compliance checks of local businesses
Respond to animal complaints in nonconfrontational situations
Assist Police Officers in conducting criminal bookings for in-custody arrests (Fingerprinting/Photographs)
Writing thorough well documented reports in the departments records management system

Position Requirements

COMPETENCIES
Individual Contributor (IC) Competencies

Customer Focus - Building strong customer relationships and delivering customer-centric solutions
Decision Quality - Making good and timely decisions that keep the organization moving forward
Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Ensures Accountability - Holding self and others accountable to meet commitments
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
Values Differences - Recognizing the value that different perspectives and cultures bring to an organization
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
Courage - Stepping up to address difficult issues, saying what needs to be said
Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels
Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations

Minimum Requirements

High school graduate or equivalent
Possess or eligible to obtain a valid, state-issued driver's license
Currently certified or able to become certified in Standard Multimedia First Aid or equivalent level certification within 90 days of employment (will train upon hire)
Ability to work outdoors (walking, standing, directing traffic, etc.) in all weather conditions for a prolonged period
Ability to work non-traditional hours including weekends, holidays and overtime as required
Clear and articulate written and oral communication skills
Candidates who are offered employment will be required to pass, prior to appointment, a pre-offer job related assessment, a background investigation, obtain a MAC badge, and a medical examination

Desirable Requirements

Currently enrolled in an approved criminal justice, law enforcement, or related degree program
Previous work or volunteer experience in the law enforcement field
One year or more experience in customer service with direct contact in dealing with the public
Ability to communicate effectively in a second language