Full Job Description
Job ID: 24-02912
Senior AWS Connect Engineer
Baltimore, MD
MUST:
Must be able to obtain and maintain a US Public Trust clearance
Experienced Senior AWS Connect Engineer
7+ years of experience working with large enterprise framework
7+ years of hands-on experience working with AWS Cloud platform
3+ years of hands-on experience working with Amazon Connect
3+ years of experience using Node.js, Python or Java for development
3+ years of experience in designing call routing & messaging
3+ years of experience with ServiceNow
Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat
Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions
Knowledge and experience with integrating Pega workflows with CCaaS
Knowledge and experience with building reports and dashboards preferably with Tableau
Solid AWS Cloud and AWS Connect Developer experience
Experience with process flow documentation creation
Strong verbal and written communication skills
Prior Federal government experience preferred
Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field required
DUTIES:
The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices
Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
Support and enhance existing processes based on new requirements or upgrades
Facilitate requirements gathering, review and document requirements
Design and develop solutions within the ServiceNow environment
Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.
Senior AWS Connect Engineer
Baltimore, MD
MUST:
Must be able to obtain and maintain a US Public Trust clearance
Experienced Senior AWS Connect Engineer
7+ years of experience working with large enterprise framework
7+ years of hands-on experience working with AWS Cloud platform
3+ years of hands-on experience working with Amazon Connect
3+ years of experience using Node.js, Python or Java for development
3+ years of experience in designing call routing & messaging
3+ years of experience with ServiceNow
Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat
Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions
Knowledge and experience with integrating Pega workflows with CCaaS
Knowledge and experience with building reports and dashboards preferably with Tableau
Solid AWS Cloud and AWS Connect Developer experience
Experience with process flow documentation creation
Strong verbal and written communication skills
Prior Federal government experience preferred
Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field required
DUTIES:
The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices
Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
Support and enhance existing processes based on new requirements or upgrades
Facilitate requirements gathering, review and document requirements
Design and develop solutions within the ServiceNow environment
Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.
Job Information
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Other
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