How to Apply
A cover letter is required for consideration for this position and should be attached as the first part of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
The University of Michigan Library in Ann Arbor is one of the world's largest academic research libraries and serves a vibrant university community that is home to 19 schools and colleges, 100 top ten graduate programs, and annual research expenditures exceeding $1.5 billion a year. Any time the libraries are open, Circulation and Access Services and Divisional Libraries staff are available to help faculty, students, staff, and visitors find and use our collections, services, and resources. Our goals are to provide information, answer user questions, and connect users to what the library has to offer.
As the Circulation and Access Services Supervisor you will coordinate library services to meet the informational, educational, and research-related needs of library users. You will assist staff in answering requests for information and search references. You will set student and regular employee desk schedules, plan and direct their work, evaluate their job performances, handle staff complaints or grievances, and discipline staff. You will report to the Hatcher/Shapiro Library Daytime and Weekend Manager.
We are committed to recruiting and retaining a diverse workforce and encourage our employees to incorporate their diverse backgrounds, skills, and life experiences into their work. More information on our Diversity Plan can be found here .
What You'll Do
- Direct and supervise Circulation and Access Services staff working within their department during their assigned shifts, including coordinating desk coverage if a gap appears (this may include calling on predetermined staff from other units).
- Provide support to student and staff employees at service points by communicating and enforcing library policies; communicate and escalate issues to the department manager.
- Conduct user and item record maintenance, course reserves and physical material processing, building space reservations, checking out and checking in of physical material, and shelving material.
- Supervise the opening and closing of the relevant library or service points.
- Collaborate with Library Facilities, U-M Department of Public Safety, and U-M Plant Operations to handle and report security and building maintenance incidents.
- Handle basic printer, computer, and copier troubleshooting; and report technology issues.
- Participate in the work of the wider Access and Fulfillment division, and meet with other Access and Fulfillment supervisors and managers to coordinate and communicate library procedures.
Why Work at Michigan?
The University of Michigan offers a comprehensive benefits package including health, dental, and vision insurance, generous time off (12 vacation days per year, and 15 sick leave a year), matched retirement contributions with immediate vesting, professional development opportunities, and more. TIAA and Fidelity Investments retirement benefits are available.
Required Qualifications*
- 1+ years of experience with customer service
- Experience training employees
- Demonstrated commitment to promoting diversity and anti-racism and working to advance a workplace culture that strives to eliminate or mitigate the effects of systemic racism and bias
Desired Qualifications*
- Working knowledge of Library of Congress call number system
- Previous supervisory experience
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
- The work schedule for this position is: Thursday - Sunday 9am - 6pm; Monday 7:45am - 4:45pm
- This position performs work onsite.
Physical Requirements/Work Environment:
- The person in this position occasionally moves through the building and ascends/descends short flights of stairs to different floors of the building as part of their duties.
- May need to be able to move and/or transport materials weighing up to 25 pounds occasionally.
For questions about this posting or to request accommodations, please contact [email protected] .
Application Deadline
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended. Applications will be reviewed as received throughout the posting period and continue until the position is filled.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
