Full Job Description
- Research and Analysis Typically works in specific specialty areas.
- Analyzes, investigates and negotiates billing issues to respond to inquiries, researches and analyzes when billing adjustments, exceptions and corrections are required and obtains approval to process, reviews and analyzes data reports.
- Customer Support Responds to customers' billing-related questions via various channels.
- Work Management Creates, maintains, or removes persons and accounts in the automated billing system, logs and tracks customer contacts and interactions, processes and documents employee discounts, processes billing adjustments, exceptions and corrections, calculates and prepares reimbursements, documents and updates work processes, recommends process improvements, processes bills and documents accounts, ensures time lines are met.
Job Information
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