Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Under the general supervision of a Disability Determination Bureau (DDB) Supervisor, this position provides bilingual support and customer service for disability applicants and DDB staff by answering incoming and making outgoing calls in both English and Spanish. The role includes translating written medical documents and forms from Spanish to English, and facilitating verbal communication in both languages for phone calls and voicemail messages. Documentation is completed electronically in English. The position may also greet and direct in-person visitors, sort and scan incoming documents, and provide clerical support for the Operations Section and Unit Supervisor. This is an onsite position at 1400 E Washington Ave, Madison WI, and will require 5 days a week attendance.
Your role in our mission - Translate medical documentation and application forms from Spanish to English for accurate processing.
- Perform extensive phone work in both English and Spanish to gather necessary information from claimants and medical professionals.
- Accurately document case information electronically and manage document scanning into claims.
- Assist with administrative tasks, including sorting mail, greeting visitors, and supporting the Operations Section.
- Ensure compliance with federal and state laws by resolving discrepancies and processing insufficient documentation.
What we're looking for - Bilingual proficiency in English and Spanish, with the ability to translate written and verbal communication.
- Basic or better knowledge of medical terminology in both languages, or willingness to learn.
- Strong phone and communication skills, with attention to detail in data entry and case documentation.
- Proficiency with Microsoft Office (Word, Excel) and the ability to learn proprietary systems quickly.
- Ability to handle confidential information with professionalism and integrity, and meet physical requirements (lift/carry 10 lbs).
What you should expect in this role - This is a permanent onsite position, requiring your presence at 1400 E Washington Ave, Madison WI for five days a week.
- You will be working closely with disability examiners, claimants, and medical professionals, providing critical support in the adjudication process.
- Training will be provided on proprietary software and on technical medical terminology as it applies to your role.
- Bilingual proficiency in English and Spanish, with the ability to translate written and verbal communication.
- Basic or better knowledge of medical terminology in both languages, or willingness to learn.
- Strong phone and communication skills, with attention to detail in data entry and case documentation.
- Proficiency with Microsoft Office (Word, Excel) and the ability to learn proprietary systems quickly.
- Ability to handle confidential information with professionalism and integrity, and meet physical requirements (lift/carry 10 lbs).
What you should expect in this role - This is a permanent onsite position, requiring your presence at 1400 E Washington Ave, Madison WI for five days a week.
- You will be working closely with disability examiners, claimants, and medical professionals, providing critical support in the adjudication process.
- Training will be provided on proprietary software and on technical medical terminology as it applies to your role.
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The pay range for this position is $35,000 - $50,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
