Job Description
About the Role:
The Benefits Program Aide performs a variety of clerical and support tasks to help determine and re-determine eligibility for public assistance. This position plays a vital part in the client intake process, record keeping, and day-to-day support services-all under general supervision.
Key Responsibilities:
- Assist applicants with completing required forms and gathering documentation.
- Screen applications, verify information, and prepare eligible cases for transfer.
- Update client records, monitor payments, and track contract details.
- Respond to phone inquiries related to public assistance and services.
- Manage case files: purge, log, transfer, and close as needed.
- Coordinate daycare paperwork and housing support communication.
- Print green cards, prepare food baskets, and handle appeal processes.
- Perform routine clerical duties including data entry, filing, mail processing, and faxing.
- Participate in team meetings and training sessions.
What You Bring:
- Excellent attention to detail and organizational skills
- Strong interpersonal and communication abilities
- Comfort working independently within established guidelines
- Prior clerical or administrative experience is a plus
Why Join Us?
This is more than just a desk job-it's a chance to be a part of a mission-driven team that helps improve lives across our community. If you're motivated to serve others and thrive in a fast-paced support role, we want to hear from you. APPLY NOW!
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
About the Role:
The Benefits Program Aide performs a variety of clerical and support tasks to help determine and re-determine eligibility for public assistance. This position plays a vital part in the client intake process, record keeping, and day-to-day support services-all under general supervision.
Key Responsibilities:
- Assist applicants with completing required forms and gathering documentation.
- Screen applications, verify information, and prepare eligible cases for transfer.
- Update client records, monitor payments, and track contract details.
- Respond to phone inquiries related to public assistance and services.
- Manage case files: purge, log, transfer, and close as needed.
- Coordinate daycare paperwork and housing support communication.
- Print green cards, prepare food baskets, and handle appeal processes.
- Perform routine clerical duties including data entry, filing, mail processing, and faxing.
- Participate in team meetings and training sessions.
What You Bring:
- Excellent attention to detail and organizational skills
- Strong interpersonal and communication abilities
- Comfort working independently within established guidelines
- Prior clerical or administrative experience is a plus
Why Join Us?
This is more than just a desk job-it's a chance to be a part of a mission-driven team that helps improve lives across our community. If you're motivated to serve others and thrive in a fast-paced support role, we want to hear from you. APPLY NOW!
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
About City of Chesapeake
Chesapeake, Virginia is a vibrant community that enjoys the best of two worlds, one of urban variety, culture, and excitement, and another of rural landscapes and relaxed living.
Located 20 minutes from the oceanfront, 15 minutes from downtown Norfolk, and 45 minutes from Colonial Williamsburg and the Outer Banks of North Carolina, Chesapeake is the perfect place in which to live, work, and raise a family.
Home to beautiful parks, lakes, and rivers, Chesapeake has more miles of deepwater canals (part of the Intracoastal Waterway) than any other city in the country!
The City of Chesapeake was formed through the merger of the City of South Norfolk and Norfolk County in 1963. It’s a community of communities, with each having its own distinctive history.
Over the last decade, many national and international companies have taken advantage of the City’s ports, atmosphere, and highly qualified labor market by relocating to Chesapeake.
Chesapeake’s neighborhoods offer a variety of comfortable housing alternatives, from apartments and town homes, to single-family residences and executive homes. The City is consistently ranked by the FBI as one of the safest U.S. cities (with populations over 150,000), which lends to the safe, community atmosphere that residents enjoy.
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