Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Associate Program Manager position will introduce the applicant to Five9 and Five9 Contact Center Product and Delivery Methodology. As an entry level contributor to the Professional Services Team, the ideal candidate will be a passionate, ready to learn, be 100% a team player and performer and wanting to develop their skills to becoming a Program Manager. The ideal candidate is a passionate, self-managed individual who delights customers with their project management and relationship building skills.
Key Responsibilities:
- Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders
- Effectively run project meetings and follow up with identified Risks, Issues and/or Action items.
- Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers
- Effectively create project artifacts and documentation.
- Effectively communicate with internal and external stakeholders.
- Coordinate project portfolio wide initiatives for the enhancement and improvement of professional services projects
- Build on any prior experience with project/process management and apply it to the Five9 methodologies
- Conduct day-to-day operational and tactical aspects of multiple Implementation projects
- Collaborate with associated internal team members to ensure a streamlined implementation of all products.
Key Qualifications:
- Minimum of 2-3 years experience in project related management, planning or coordination
- Experience working in a dynamic, fast past environment
- Customer Service environment or Call Center industry experience desired
- Exposure to CRM (Custom Relationship Management) and Lead Management solutions is desired
- Desire to learn how to manage multiple projects over varying complexity simultaneously while being provided training and management oversight
- Ability to work in a remote environment
- Highly inquisitive
- Excellent verbal and written skills.
- Willing to travel on occasion
Key Skills:
- Strong aptitude in business process management or project management skills
- Strong aptitude and desire to become an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative.
- Leadership aptitude: Able to build collaborative relationships with management and peers; Learn how to delegate responsibilities with ease; Able to provide and receive constructive feedback and praise; Able to understand and educate others.
- Be strategic thinker; Able to recognize the ‘Big-Picture”; Able to think quickly and adeptly when solving complex problems; Exceptional with time management and organization.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
