ADUSA Procurement is a partner company to Ahold Delhaize USA, providing supply chain services that support the delivery of products from a supplier to the warehouse. ADUSA Procurement is part of the Ahold Delhaize USA family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.

The Demand Super User manages, develops, implements, and maintains the Forecasting & Replenishment software (Relex) and demand planning capabilities with direct impact on all inventory and working capital across the entire Ahold Delhaize USA network. This role will play a critical role as a thought partner and problem solver for over 200 system users within Demand in addition to leadership in Brand category and Retail Ops in all 5 Great Local Brands. The Super User will act as a system expert with an intricate understanding of how the system operates and use that expertise to consult with leaders on user experience, issue resolution, automation and efficiency recommendations and project support. This position utilizes exception-based analysis and forecasting accuracy in collaboration with leaders in the Brands, Supply Chain, and IT to identify optimizations and solutions across the org and then test and implement these requests to drive sales growth, maximize inventory investment, and drive business process. The Demand Super Users will work in a dynamic environment with perpetual shifting in support as issues arise, projects progress and automations and system developments change.

***Our flexible/ hybrid work schedule includes 3 in-person days at our Quincy, MA location and 2 remote days.

Essential job functions:

• Consultant to In Stock, Retail Ops, Category teams, Control Tower, and ADvantage teams to drive optimizations, efficiencies, automations and resolve issues in support of business process improvement.
• Drive increased automation across Demand, retail and DCs through system analysis and partnership with the users to reduce manual interactions. Communicate performance to the business and translate KPI insights and large data sets into actionable business solutions.
• Train stakeholders for all system enhancements. Support the training of new system users by translating advanced supply chain theory and technical system expertise into terms, actions and considerations more easily understood and applied.
• Provide strategic project support and help drive various projects and initiatives forward across Supply Chain, IT, and the Brands through expertise of the new F&R System and corresponding data insights and solutions.
• Support rapid response to system issues surfaced by Demand and Brand leadership, identifying solutions and coaching leaders through resolution or impacts.
• Meet with system users to gather feedback on user experience and system to make recommendations to management on system enhancements.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Qualifications:

Knowledge:

• Strong knowledge of working within a cloud-based system and ERP integration.
• Expert Microsoft Office.
• Expert Software development/SQL Coding
• Experience and expertise working with analytical tools such as Tableau, Power BI and Alteryx.

Abilities:

• Position requires occasional travel to retail locations for research or specific initiatives and helps maintain a 24/7 on call rotation.
• Strong root-cause analysis skills
• Exceptional attention to detail/near zero error rate required.
• Comfort and preference working within a highly technical environment.
• Strong training, coaching and consultation skills.
• Good organizational, planning, influence, communication, and presentation skills
• Able to distill complicated data and analysis into actionable recommendations, guidance, and conclusions.
• Ability to think innovatively and effectively share ideas and recommendations.

Education:

• Bachelor's Degree in Mathematics, Economics, SCM, Logistics, IT, or other relevant subject expertise.
  Master's Degree preferred.
• APICS, IBF, or MIT certification preferred.

Education:

• Minimum 3-6 years of experience in Merchandising, Pricing, Logistics, Supply Chain, Procurement, or Distribution Operations.
• 2 years' experience in Demand Planning and/or Forecasting.
• Relex (forecasting, replenishment, and allocation) system experience preferred.

**Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment

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At Ahold Delhaize USA, we value Diversity, Equity, Inclusion and Belonging (DEI&B). Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@adusa.com.

For more information, visit www.adusa.com.