Administrative Hearings Officer at City of Cambridge in Cambridge, MA

ABOUT THE DEPARTMENT:

The City of Cambridge Traffic, Parking, and Transportation Department supports the safety and health of the Cambridge community by creating and sustaining a high-quality street and parking system that supports a range of transportation options for all those who live, travel, and park in Cambridge.

ABOUT THE ROLE:

The Administrative Hearings Officer will perform a key role in the parking ticket dispute process. The Administrative Hearings Officer will determine whether a disputed parking ticket was issued in compliance with the City’s Traffic and Parking Regulations. The Administrative Hearings Officer will review parking ticket disputes, do research, conduct administrative hearings, and issue decisions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Perform all duties required to determine whether a parking ticket is valid and issued in compliance with the City of Cambridge’s Traffic and Parking Regulations.

Analyze, research, and understand the City of Cambridge Traffic and Parking Regulations, and issue decisions related to parking ticket disputes.

Conduct administrative hearings.

Communicate the hearing decision to the person attending the hearing and advise them of their appellate rights.

Engage with constituents to educate and promote compliance with traffic and parking regulations.

Maintain knowledge of the Parking Management Information System related to the adjudication of parking tickets.

Access third-party parking payment databases/systems to determine payment status of a parking session.

Collaborate with the Parking Services Manager and other staff involved in the adjudication process.

Perform other duties as assigned.

MINIMUM REQUIREMENTS:

Bachelor's degree in pre-law, law, public administration, political science or other relevant field plus three or more years of experience in customer service, public administration or government or an equivalent combination of education/experience required.

The City of Cambridge’s workforce, like the community it serves, is diverse.   Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, languages, backgrounds, and ideologies.

Demonstrated ability to exercise sound judgment, especially in making fair and impartial decisions in a fast-paced environment.

Ability to interpret the City of Cambridge Traffic and Parking Regulations and on-street signage.

Ability to evaluate evidence and render a decision in a short and clear manner.

Ability to work in a collaborative, team environment; and to maintain discretion and confidentiality with customer, database, and other information.

Ability to work with limited direct supervision and accurately perform assigned duties in a timely manner.

Ability to handle difficult conversations with dissatisfied constituents in a professional manner.

Ability to maintain one’s composure and professionalism during hearing proceedings.

Strong interpersonal and customer service skills.

Strong communication skills, both verbally and in writing.

Strong listening skills.

Highly motivated, reliable, flexible and a good problem solver.

Demonstrated knowledge and experience with Microsoft Office software including use of word processing programs.

PREFERRED REQUIREMENTS:

Prior experience as a Hearing Officer.

Familiarity with/knowledge of the Cambridge community, public streets, neighborhoods, garages and off-street parking facilities owned and operated by the City of Cambridge.

Knowledge of the City of Cambridge Traffic Regulations for motor vehicles and bicycles.

Public sector experience and knowledge of Municipal Government

Multilingual skills in Spanish, Portuguese, Haitian-Creole, Mandarin, or any other language spoken by the Cambridge community.



PHYSICAL DEMANDS:    Ability to access, input, and retrieve information from a computer. Ability to answer a telephone, retrieve and listen to voicemail messages and return telephone calls. Ability to maintain multiple files. Ability to operate office equipment including copiers, printers, and scanners. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: Standard office environment. Fluorescent lighting and window unit air conditioning. Moderate noise level, which can elevate with phone calls and walk in members of the public.   This position may be eligible for hybrid work under the City's Telework Policy depending on operational needs.

SUMMARY OF BENEFITS:

Competitive health, dental and vision insurance

Vacation and Sick Leave eligible

Sick Incentive Pay eligible

3 Personal Days

14 Holidays

Commuter Benefits (T-Pass reimbursement, Bluebikes membership, EZRide Shuttle membership)

Management Allowance, $2700/year

REQUIRED DOCUMENTS:

Please upload the below documents to complete your application.

Resume

Cover letter