Yamaha has an excellent opportunity for an Account Specialist to join our Marine team in Kennesaw, GA. The Account Specialist will support Boat Builders, WaterCraft and Marine Dealers, and our field staff by placing orders, releasing product and reporting for both WaterCraft and Outboards Marine teams. They will provide customer service to all internal and external customers—including ISD, Logistics and boat factory. They will focus on process improvement to help ensure we are able to proactively seek solutions for our customers and will assist in managing the supply chain of outboard motors, sport boats and WaveRunner watercraft, while improving our communication and synergy within our teams.
What you'll be doing:
- Maintain daily/weekly contact with customers in regards to forecasts, orders, supply and delivery estimates. Provide pro-active and detailed follow-through on customer communications.
- Work closely to support field staff; quickly respond to phone calls and emails to properly address product questions/issues in the field.
- Communicate regularly with Operations, Planning and Sales departments regarding supply constraints, demand allocations and any other requirements.
- Monitor the demand, orders and production of outboard engine, WaveRunner and sport boat product to refine the promised availability dates.
- Proactively identify and communicate opportunities to improve inventory levels by identifying demand, sales, and making sure the right product is going to the right places.
- Provide information to management by collecting, analyzing, and summarizing data and trends with recommendations for improvement.
- Provide backup to Boat Logistics Specialist when necessary.
What you need to be successful:
- BA / BS degree required
- 3-5 years customer service role preferred
- Dealership background or similar industry experience is preferred
- Proficient with Microsoft Office applications (i.e. Word, Excel, PowerPoint & Outlook)
- SAP business solutions and/or knowledge of TM system is preferred
Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
Reports to: Operations Manager, Watercraft
Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
