Who We Are
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.
Summary: The Account Manager II is responsible for onboarding, maintaining, servicing and strengthening relationships with existing clients with medium complexity. May also get involved with the sales process prior to implementation.
Essential Duties and Responsibilities:
- Develops and maintains ongoing relationships with clients. May coordinate/report to Senior Account Managers with responsibility for specific clients.
- Acts as the subject matter expert on benefits and vendor/carrier products and services. May get assistance on subjects from Senior Account Managers.
- Develops relationships with carrier representatives to better understand available products and services in the marketplace and recommend them to clients
- Anticipates client needs and identify the strategies to solve them
- Reviews request for proposals and insurance plan analyses, negotiate with carriers and recommend renewal actions.
- Oversees client projects such as implementation of new business, cancellations, claims, etc.
- Conducts annual client compliance audits.
- Provides updates to clients regarding appropriate industry trends and events, including all state and federal regulatory issues
- Understands and articulates alternative funding strategies.
- Works with Director, Accounts, and Senior Managers to develop and execute client strategy plan and defined deliverables.
- Performs other duties as assigned and increasingly exercises independent judgment subject to general supervisor support.
- May supervise one or more individual contributors. Likely to provide informal leadership based on experience without official supervisory responsibility.
Knowledge, Skills, and/or Abilities:
- Knowledge of benefits administration, HealthCare Reform, industry trends, carrier products and services
- Ability to work independently and anticipate client and team needs
- Effective time management and decision-making skills
- Diligent follow up skills
- Ability to express ideas clearly in both written and oral communications
- Strong Microsoft Excel and PowerPoint skills
- Commanding presentation and public speaking abilities
Education and/or Experience:
- High School graduate (or equivalent), and BA/BS preferred with more than 3 years’ client service and/or industry and product line experience.
Certificates, Licenses, Registration:
- Life, Accident and Health Insurance License required.
What We Offer
NFP is proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people-first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
NFP and You... Better Together!
NFP is an inclusive Equal Employment Opportunity employer.
