Academic Content & Technology Specialist
Boston, MA
Sep 17, 2024
Full Job Description

Provide administrative and technical support for College of Arts & Sciences (CAS) academic programs, online academic content, and CAS faculty committees. Reports to Associate Dean, Administration, Operations & Planning.

Primary Responsibilities:

Management of CAS Academic Catalog and Academic Website content

  • Oversee annual revision of online CAS academic catalogs, including entering edits in CMS
  • Serve as the point-person for all CAS academic web content, working with departmental CMS users to establish a cadence of regular updates and making edits directly as needed to ensure accuracy
  • Advise CMS users on content best practices and trouble-shoot technical issues with them
  • Edit and proofread academic content written by others for website
  • Ensure that existing and new academic content is accurate, up-to-date, and appropriate for the web
  • Liaise with the Office of Marketing and Communication on CAS website needs and support/contribute to updates completed by OMC team members dedicated to CAS
  • Facilitate marketing material revisions with academic departments and the Office of Marketing and Communication to ensure accuracy and alignment with catalog and website.

Administrative Support for CAS Faculty Governance Committees

  • Provide administrative support for CAS Committees (scheduling and room booking; preparation of proposals and supporting materials; development of agendas; facilitate virtual meetings through Zoom)
  • Serve as recorder for CAS Committees (Undergraduate Curriculum Committee, Graduate Curriculum Committee, Educational Policy Committee, Shared General Education Curriculum Committee); prepare agendas and post minutes
  • Serve as recorder for CAS Faculty Assembly; prepare agendas and post minutes

Support for CAS Academic Programs and Initiatives

  • Coordinate Academic Program and Course Approval/Modification paperwork from start to finish through faculty governance process, including initial review of all submitted paperwork for accuracy and compliance with requirements
  • Coordinate request and acceptance of proposals and syllabi for late starter, 1-2 credit courses, and winter sessions courses
  • Manage initial review of Independent Studies in Workday Student
  • Coordinate Program Review schedule and process
  • Coordinate syllabus review process, maintenance and automation
  • Coordinate Course Evaluation and Grade Distribution Data: assist with dashboard development and administration
  • Maintain CAS Academic Programs Master List
  • Maintain CAS Faculty Site (using appropriate technology platform)
  • Assist with CAS events including Convocation, New Student Orientation, Faculty Retreat as needed
  • Other administrative duties as assigned

Support for Educational Technology & its use by CAS faculty and staff

  • Serve as Workday Student "super user" for CAS: learn full functionality of system and provide faculty and staff support as needed
  • Create updates for CAS' in Workday Student as required for implementation and ongoing utilization, working collaboratively with and responsively to the Workday Student Project Team
  • Serve as Canvas support for CAS faculty and staff, supplementing support by CTSE staff
  • Provide Canvas backend support for syllabus collection and assessment
  • Create and maintain Canvas courses to support non-course use of Canvas in support of Dean's Office programs as needed (e.g. for Orientation and Faculty Development)

Other Duties as Assigned

  • Completes other duties as assigned in support of the operations of the CAS Dean's Office and the College of Arts & Sciences generally, as determined by the Associate Dean, Administration, Operations & Planning. Because many of the duties in this portfolio are seasonal, they do not consistently occupy the same proportion of time.

Requirements/Qualifications:

  • Bachelor's degree with 3+ years of relevant experience; Master's degree preferred
  • Experience in a University or College setting, preferable
  • Proficiency in Microsoft Office including database management
  • Attention to detail, as demonstrated by copyediting and proofreading capabilities
  • Excellent communication (both verbal and written), time management, and interpersonal skills
  • Strong organizational skills and an ability to handle multiple shifting responsibilities in a fast-paced working environment
  • Ability to work collaboratively and effectively as a member of a cross-functional team
  • Demonstrated track record of professionalism and positivity
  • Demonstrated cross-cultural competency in a diverse workplace
  • Knowledge of College-level academic policies and faculty governance processes preferred
  • Knowledge of Sitecore, SmartCatalog, Workday Student and Zoom preferred
  • Quick learner with new technologies and systems to complete work tasks
  • Standard hours of this position are 8:45am to 4:45 pm, M-F, with the option of one remote day; however ability to keep flexible hours to support program, especially during intensive project periods important
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Academic Content & Technology Specialist
Suffolk University
Boston, MA
Sep 17, 2024
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