Job#: 2049109

Job Description:

Apex Systems is seeking a highly skilled Telecom Engineer to support and maintain all aspects of the clients multimedia contact center infrastructure. You will work with their Avaya-based contact center and help migrate our environment into the cloud with NICE inContact CXone. This role requires extensive experience with Studio for building call flows, including voice, multimedia, chat, and email.

If you or someone you know is interested in hearing more please send all resumes to [email protected] and [email protected] for immediate consideration.

Length: 6 Month Contract to Hire

Location: Fully Remote (Flexible Time Zones)

Hourly Rate: $60-$70/hr W-2 (Depending on Experience)

Conversion Salary: $120,000 - 140,000 (Depending on Experience)

Client Industry: Health Advocacy

Key Responsibilities:

• Call Flow and Script Development: Develop and maintain complex call flows and scripts using Studio1.
• Documentation and Diagrams: Understand and work with existing documentation and call flow diagrams.
• System Administration: Handle administrative tasks such as adding users and changing security settings.
• Integration and Data Handling: Utilize SQL for interfacing with CRM data and managing ASR grammar file imports. Experience with Web API for CRM system integration is beneficial.
• Support and Maintenance: Provide ongoing support and maintenance for the contact center architecture, including disaster recovery procedures and capacity planning.
• Migration Support: Assist in migrating our contact center environment to NICE inContact and support the new system moving forward.

Candidate Requirements:

• Experience with CXone and Studio1: Proven track record in building and maintaining call flows and scripts.
• Technical Skills: Proficiency in SQL and Web API integration. Experience with PBX, VoIP, SIP, and contact center design and support.
• Remote Work Capability: Comfortable working remotely with flexible hours, including occasional work outside of normal hours during busy seasons.
• Collaboration and Mentorship: Ability to maintain relationships with service providers, vendors, and internal teams. Experience in mentoring telecommunications staff is a plus.

Thank you,

Amanda Alburger & Mora Fetterolf

Professional Recruiters | Apex Systems

[email protected] | [email protected]

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.