Job#: 2047971

Job Description:

JOB TITLE: Digital Services Tech
Location: Onsite in Hartford, CT
Pay: Negotiable based on experience
Description:
The Digital Trainer will work closely with our cross-functional teams to build out instructional programs and train multiple audiences on using technologies that support our online informational systems. Your work will involve complete immersion in platforms and tools so you can lead enterprise strategies that make projects more efficient and governance more manageable. You will develop clear and logical trainings that help teams maintain websites, digital forms and applications, chatbots, knowledgebases, data dashboards, and other customer-facing assets.
The ideal candidate knows digital content systems inside and out, and knows how to develop learning paths and training assets to support them. You must be a highly experienced instructor who can understand complicated systems and turn them into simplified trainings for people with various levels of skillsets.
You will need deep expertise in the instructional field. In addition, you should have a strong command of navigating interpersonal engagements and also possess high emotional intelligence.

Experience Required:
Training – At least 3 years of measurable experience in the following:

• Training and Education: Bachelors degree in Education, Instructional Design, Communications, or related field.
• CMS Proficiency: Minimum 3 years of experience working with Sitecore or similar content management systems.
• Training Delivery: Proven track record in delivering effective training programs to diverse audiences.
• Content Development: Demonstrated expertise in developing content strategies and creating high-quality training materials.
• Vendor Management: Experience in liaising with vendors to ensure compliance with training standards and practices.
• Project Management: Strong project management skills, including the ability to prioritize tasks and meet deadlines effectively.
• Analytical Skills: Proficiency in analyzing training effectiveness and making data-driven improvements.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex concepts in a clear and concise manner.

Additional Skills:

• CMS Knowledge: Thorough understanding of Sitecore or a comparable content management system (CMS), including advanced proficiency in content creation, editing, and administration. Ability to navigate CMS interfaces, troubleshoot issues, and provide comprehensive training to users at all skill levels.
• Content Development Skills: Strong background in content development, with the ability to create engaging and effective training materials tailored to diverse learning styles and audiences. Proficiency in crafting clear, concise, and persuasive content that aligns with organizational goals and user needs.
• Training Delivery Skills: Proven track record in delivering engaging and interactive training sessions, workshops, and seminars. Ability to communicate complex concepts in a clear and understandable manner, facilitate hands-on learning experiences, and provide ongoing support and guidance to trainees.
• Technical Skills: Familiarity with project management tools and software commonly used in training and content management environments, such as Microsoft Office Suite, Teams, Jira, or similar platforms. Ability to leverage technology to enhance training delivery, track progress, and collaborate with team members effectively.
• Analytical Abilities: Strong analytical skills, including the ability to assess training effectiveness, gather feedback, and measure learning outcomes. Proficiency in using data and analytics tools to identify areas for improvement, optimize training programs, and drive continuous learning and development.
• Certifications: Industry or platform-specific certifications in training, instructional design, or related fields.
• Experience with Learning Management Systems: Familiarity with LMS platforms for delivering and managing training programs.
• Knowledge of Accessibility Standards: Understanding of accessibility standards and best practices for digital content.
• Government Experience: Prior experience working within a government or public sector environment is desirable.
• Continuous Learning: Commitment to staying updated on emerging trends and best practices in digital training and content management.

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