Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
Performs duties of an Administrative Associate but with some authority to step outside confines of established procedures. They are also considered the subject matter authority in the administrative area for the department/clinic.
Hours: 8:30am to 5:00pm
Responsibilities:
1. receive inbound calls to the call center for scheduling/canceling/rescheduling imaging appointments
2. receive imaging orders via departmental fax and imaging scheduling Epic work queues
3. review imaging orders for pertinent scheduling information
4. review referral/order information for accuracy and communicate with clinic providers when order changes/corrections are needed
5. scan referrals/orders from outside providers into the patient's Epic record
6. acquire the Release of Information form for pertinent outside imaging and send it to Imaging Exchange when appropriate
7. communicate with radiologists and clinic providers when appropriate regarding procedural review and approval
8. make outbound scheduling calls to patients with active orders in the imaging scheduling Epic work queues
9. provide imaging exam/procedural prep information when scheduling the imaging exam or imaging procedure appointment
10. prepare procedure paperwork for scheduled imaging procedures when appropriate
11. participate in care coordination with clinics/departments for imaging services
12. review insurance authorization for approved/denied services and cancel or reschedule as appropriate
13. prepare and mail the imaging result letter to the patient as appropriate
14. may train others using verbal and written communication
15. may service as the first level of response to customer inquiries and complaints by phone
16. represents UNCHCS with internal and/or external customers regarding accomplishing organizational goals
Other Information
Other information:
Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● Two (2) years of clerical or administrative experience
● If Bachelor's degree, no years of clerical or administrative experience
● If Associate's degree, one (1) year of clerical or administrative experience
Knowledge/Skills/and Abilities Requirements:
● Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
Job Details
Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: Imaging Support Svcs Hedrick
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $18.66 - $26.51 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
